Terms of Service

Provider and scope

These terms of service (the “Terms”) govern the relationship between the operator of ImperialHost.cc and its customers when ordering and using the services offered on imperialhost.cc and in the client area.

The services are operated and provided by:

Name

Antonín Zelený

Registered address

Lichnická 378, 538 43 Třemošnice, Czech Republic

Company ID (IČO)

23870796

Registration

Sole trader registered in the Trade Register kept by the Municipal Office of Chrudim

VAT

VAT payer

Email

[email protected]

Phone

+420 737 072 669

Matters not covered by these Terms are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and for consumers also Act No. 634/1992 Coll., on Consumer Protection.

Provisions intended only for consumers do not apply to business customers. Terms agreed in a contract that differ from these Terms take precedence.

Definitions

In these Terms:

• Provider means the operator named in section 1.
• Customer means a natural or legal person who has created an account or ordered a service.
• Consumer means a customer who is a natural person acting outside their trade, business or profession.
• Service means a virtual private server (VPS), virtual dedicated server (VDS), game server or other service offered by the provider, with the parameters shown on the website and in the client area.
• Client area means the secure part of the website where the customer manages their account, services, invoices, credit and tickets.
• Credit means the prepaid balance on the customer’s account that can be used to pay for services.
• Billing period means the month or year for which a service is prepaid.
• Ticket means a support request submitted in the client area.

User account

To order services, the customer creates an account in the client area. The customer must provide true and complete information and keep it up to date. To receive tax documents in a company’s name, the customer fills in the billing details (company name, company ID, VAT ID, address) before ordering.

Access to the account is protected by a password. The customer must keep their credentials safe and notify the provider without delay if they suspect unauthorised access. The provider is not liable for misuse of the account that it did not cause.

An account may be created by a person over 18, or by a younger person with the consent of their legal guardian. Each customer may have one account; more than one only by agreement with the provider.

The provider may suspend or close an account if the customer seriously breaches these Terms, in particular section 12, or has provided false information.

Conclusion of the contract

The services shown on the website and in the client area are an invitation to place an order. The customer orders a service in the client area by choosing a plan, billing period, operating system or game, and payment method.

Before sending the order, the customer sees an order summary including the total price and can review and change the details. By sending the order, the customer confirms that they have read these Terms and the privacy policy.

The contract is concluded when the provider accepts the order, which happens when a payment document is issued in the client area. The provider may reject an order, in particular if it suspects misuse of the services or if there is an obvious pricing error.

By sending the order and paying, a consumer expressly requests that the service start before the withdrawal period ends (section 14).

The contract is concluded in Czech. The concluded contract (the order, documents and these Terms as in force on the order date) is archived electronically by the provider, and the customer can access their orders and documents in the client area.

The customer bears their own costs of distance communication (internet, phone), which do not exceed their provider’s standard rates.

Services and setup

The parameters of each service (processor, number of cores, memory, storage, connectivity, number of slots etc.) are those shown on the website and in the client area at the time of the order.

A service is set up without undue delay once payment is received, usually within a few minutes and no later than 24 hours. The customer is notified by email and finds the credentials in the client area.

With a VPS or VDS the customer gets administrator (root) access to the virtual server. Administering and securing the operating system and installed software is the customer’s responsibility unless expressly agreed otherwise.

DDoS protection is included to the extent described on the website. The provider does not guarantee filtering of attacks that exceed the filtering capacity or cannot be told apart from legitimate traffic.

The provider does not back up data on customer servers unless backups are expressly part of the ordered service. The customer is responsible for backing up their data.

The provider may reasonably change the technical means of providing the services (such as hardware or the location within the data centre) as long as the agreed service parameters are not reduced.

Prices and payment

Prices are shown on the website and in the client area in Czech koruna (CZK) or euro (EUR) according to the account currency. The provider is a VAT payer and all prices include VAT at the statutory rate.

Services are paid in advance for the whole billing period. The yearly price is ten times the monthly price (two months free).

The customer can pay:

• from credit on the account,
• by card, Apple Pay or Google Pay through the Stripe payment gateway (Stripe Payments Europe, Ltd., Ireland); card details are entered directly with the gateway and the provider has no access to them,
• by bank transfer to the account shown on the document, using the document’s payment reference.

For “pay later” orders the provider issues a payment request due in 3 days. An unpaid order for a new service is cancelled automatically after 7 days.

A payment is made when the amount is credited to the provider’s account, when the payment gateway confirms the payment, or when it is deducted from credit.

The provider issues the tax document (invoice) electronically once payment is received; the date of the taxable supply is the date the payment is received. Documents are available in the client area, where they can be printed or saved as PDF. The customer agrees to receive documents electronically.

Credit

The customer can top up credit by card in the client area. A single top-up is at least CZK 100 (EUR 5) and at most CZK 50,000 (EUR 2,000).

Credit is used to pay for the provider’s services, in particular automatic renewals. Credit bears no interest and cannot be transferred to another account or exchanged for cash, except for a refund under 7.3.

When an account is closed, the provider refunds unused credit on request within 14 days, using the original payment method or to the customer’s bank account.

A top-up is a prepayment; tax documents are issued for the individual services paid from credit.

Term, renewal and cancellation

A service contract is concluded for the chosen billing period and renews automatically for the same period until the customer or the provider ends it.

The provider issues a renewal payment document 7 days before the end of the billing period and notifies the customer by email. If automatic payment is on and there is enough credit, the renewal is paid from credit automatically.

The customer can cancel a service at any time in the client area with “Cancel at period end”. The service then runs until the end of the paid period and is ended afterwards. The cancellation can be undone until the end of the period. The unused part of a period is not refunded, except under sections 13 and 14 or where the law requires it.

The provider may terminate the contract with 30 days’ notice, even without giving a reason. In that case it refunds the proportional price of the unused period.

The provider may terminate the contract with immediate effect if the customer seriously breaches section 11 or 12 and does not remedy the breach when asked, or if the breach cannot be remedied or serious damage is imminent.

When a service ends, the data on the server is irreversibly deleted. The customer must back up their data before the service ends.

Late payment

If a renewal is not paid by the due date, the provider notifies the customer. If payment has not arrived 3 days after the due date, the provider suspends the service. The service resumes automatically once paid.

If payment has not arrived 14 days after the due date, the provider ends the service and deletes the data on the server.

No compensation for unavailability is due while a service is suspended.

Availability (SLA)

The provider guarantees 99.99% monthly availability of the network connectivity and hardware of the services. Availability means that the service can be reached from the internet; it does not cover software managed by the customer.

The following do not count as unavailability:

• planned maintenance announced at least 48 hours in advance by email or on the status page,
• outages caused by the customer, their software or changes to the server configuration,
• suspension of the service under sections 9, 11 or 12,
• DDoS attacks exceeding the protection capacity, and force majeure.

For each started hour of unavailability beyond the SLA, the customer is entitled to compensation of 5% of the monthly price of the affected service, up to 100% of the monthly price per calendar month. Compensation is paid as credit.

The customer requests compensation by ticket within 30 days of the outage. This does not affect a consumer’s rights for defective performance under section 15.

Support is available around the clock through tickets in the client area and by email, in Czech and English.

Customer obligations

The customer is responsible for the content and data they run, store or distribute on the services, and for the actions of anyone they give access to.

The customer must keep the software on their servers up to date and secure, use strong passwords and reasonably protect their servers against misuse by third parties.

The customer must not unreasonably affect other customers or the provider’s infrastructure (for example, sustained extreme use of shared VPS resources beyond normal use).

The customer must cooperate with the provider in handling security incidents and complaints concerning their service.

Prohibited use

The services must not be used in breach of the law or good morals, in particular for:

• distributing illegal content, in particular child sexual abuse material or content promoting terrorism or violence,
• infringing copyright and other intellectual property rights,
• sending unsolicited messages (spam), phishing and fraudulent websites,
• distributing malware, running botnets and command-and-control servers,
• attacking other systems, including DDoS attacks, port scanning and attempts at unauthorised access,
• running open proxies and relays that allow misuse by third parties,
• any other activity that harms the provider, its IP addresses or the reputation of its network.

In case of a breach of this section, the provider may suspend the service without prior notice if damage is imminent or the breach is serious; otherwise it first asks the customer to remedy it. The provider informs the customer of a suspension without delay.

The customer is liable to the provider for damage caused by breaching this section, including the costs of handling complaints and delisting IP addresses.

The provider cooperates with public authorities to the extent required by law.

Money-back guarantee

On top of the statutory rights, the provider offers a money-back guarantee: if the customer asks by ticket to cancel a service within 7 days of its first setup, the provider ends the service and refunds the full price paid for the first billing period.

The guarantee applies to a customer’s first order of each service type (VPS, VDS, game server). It does not apply to renewals, to services ended for breach of section 11 or 12, or to obvious abuse of the guarantee.

The provider refunds the money within 14 days of the request using the original payment method; payments made from credit are refunded as credit unless agreed otherwise.

Consumer right of withdrawal

A consumer may withdraw from the contract without giving a reason within 14 days of its conclusion (section 1829 of the Civil Code).

The withdrawal can be sent by ticket in the client area, by email to [email protected] or by letter to the registered address. The consumer may use the model form at the end of these Terms but does not have to. It is enough to send the withdrawal before the period ends.

Because the consumer expressly requests that the service start before the withdrawal period ends (4.4), on withdrawal they pay a proportional part of the price for the service provided until the withdrawal (section 1834 of the Civil Code). The rest of the price is refunded.

The provider refunds the money without undue delay and no later than 14 days after the withdrawal, using the original payment method unless agreed otherwise with the consumer. This incurs no further costs for the consumer.

If the consumer uses the guarantee under section 13 within the first 7 days, the full price of the first period is refunded.

Complaints

The provider is responsible for the service having the agreed parameters and being provided properly. The customer can report defects (for example unavailability or incorrect parameters) by ticket in the client area, by email or by letter to the registered address, describing the defect and identifying the service.

The provider confirms receipt of the complaint without undue delay. It settles a consumer’s complaint within 30 days at the latest unless a longer period is agreed, and confirms the outcome in writing (by email).

If the complaint is justified, the provider remedies the defect. If that is not possible or it is not done within a reasonable time, the customer is entitled to a reasonable discount (usually as credit) or may withdraw from the contract.

Rights arising from defective performance must be exercised without undue delay after the customer discovers the defect.

Liability

The provider is liable for damage caused by breaching its obligations under the contract and the law.

The provider is not liable for damage resulting from the circumstances listed in 10.2, from actions of the customer or third parties the customer gave access to, or for loss of data the customer did not back up in line with 5.5.

Towards business customers, the provider’s liability for damage is limited to the amount the customer paid for the affected service in the last 12 months and excludes lost profit and indirect damage. This limitation does not apply to damage caused intentionally or through gross negligence or to harm to a person’s natural rights.

Towards consumers, the provider’s liability is not limited beyond what the law allows.

Data on customer servers

Where the customer stores personal data on the services, the customer is its controller and the provider processes it on the customer’s behalf as a processor under Article 28 of the General Data Protection Regulation (GDPR). This section is the data processing agreement.

The provider processes this data only to the extent needed to provide the service (storage and running the infrastructure), for the duration of the service and only on the customer’s documented instructions; ordering and using the service are such instructions. The provider does not access or read the data unless needed to fix a fault, at the customer’s request or as required by law.

The provider ensures confidentiality of the people with access to the infrastructure and has adopted technical and organisational measures to secure it. The customer is responsible for securing the operating system and applications on the server.

The provider may engage sub-processors (in particular the data centre operator). They are listed in the privacy policy and the provider informs customers of changes in advance; the customer may object and end the service.

The provider notifies the customer without undue delay of any security breach affecting their data and gives the assistance the customer needs to meet their obligations towards data subjects and the supervisory authority. On request, it provides the information needed to demonstrate compliance with this section.

When the service ends, the data is deleted under 8.6; the customer may export it beforehand.

Disputes and supervision

The provider handles complaints and suggestions by ticket in the client area or by email to [email protected].

The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, company ID 000 20 869, adr.coi.cz, handles out-of-court resolution of consumer disputes. A proposal can be filed within one year from the day the consumer first raised their claim with the provider.

Compliance with consumer protection law is supervised by the Czech Trade Inspection Authority (www.coi.cz), compliance with the trade licence by the Trade Licensing Office of the Municipal Office of Chrudim, and personal data protection by the Office for Personal Data Protection (uoou.gov.cz).

Disputes between the provider and the customer are decided by the courts of the Czech Republic.

Final provisions

The provider may change these Terms, in particular due to changes in the law, the service offering or technical conditions. It informs customers by email and in the client area at least 30 days before the change takes effect. A customer who disagrees may terminate the contract free of charge before the change takes effect, and the provider refunds the proportional price of the unused period.

A change that is solely to the customer’s benefit or is required by a change in the law may take effect sooner.

If any provision of these Terms is invalid or ineffective, the other provisions remain unaffected.

This English translation is for information; in case of any discrepancy the Czech version prevails.

These Terms take effect on 30 September 2026.